1. Information We Collect

We collect information you provide directly to us when you:

• Register for an account: Full name, username, email address, phone number, and address
• Schedule appointments: Appointment details, preferred dates and times, purpose of visit
• Contact us: Any information you provide when communicating with our office
• Use our system: Login times, IP address, browser type, and usage patterns

2. How We Use Your Information

We use the information we collect to:

• Process and manage your appointment requests
• Send appointment confirmations, reminders, and updates
• Communicate with you about your appointments or account
• Improve our services and user experience
• Ensure the security and proper functioning of our system
• Comply with legal obligations and government requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Mayor's Office Staff: To facilitate your appointments and provide requested services
• Legal Requirements: When required by law, court order, or government regulation
• Security Purposes: To protect the rights, property, or safety of our office, users, or the public
• Service Providers: With trusted third-party service providers who assist in operating our system (under strict confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Regular security assessments and updates
• Access controls and authentication requirements
• Staff training on data protection and privacy practices

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain accurate records for government operations

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service
• Withdrawal: Withdraw consent for processing where applicable

7. Cookies and Tracking Technologies

Our system may use cookies and similar tracking technologies to:

• Remember your login credentials and preferences
• Analyze system usage and performance
• Enhance security and prevent fraud
• Improve user experience and functionality

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our system may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes by:

• Posting the updated policy on our system
• Sending email notifications to registered users
• Displaying prominent notices within the system

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of the Philippines and the Data Privacy Act of 2012. Any disputes relating to this policy will be subject to the jurisdiction of Philippine courts.